Gorgias

What is Gorgias?

Gorgias is a customer support helpdesk built exclusively for e-commerce businesses. It centralizes all customer conversations from email, live chat, social media, and phone into a single dashboard with deep Shopify, BigCommerce, and Magento integrations that let agents manage orders directly from the support ticket.

The platform's AI capabilities are specifically trained on e-commerce scenarios. The AI agent can automatically answer questions about order status, shipping times, return policies, and product details by pulling real-time data from your store. It handles up to 60% of tickets autonomously for many merchants.

What makes Gorgias unique is its revenue-generating approach to support. The platform helps support agents convert inquiries into sales through product recommendations, discount code delivery, and proactive chat campaigns. Built-in revenue tracking shows exactly how much revenue your support team generates.

Key Features

• AI agent trained for e-commerce conversations
• Deep Shopify, BigCommerce & Magento integration
• Order management from support dashboard (edit, refund, cancel)
• Macros with dynamic order variables
• Revenue tracking and support-driven sales
• Omnichannel inbox (email, chat, social, SMS, phone)
• Rules engine for auto-tagging and routing
• Self-service order tracking portal
• Proactive chat campaigns with triggers
• CSAT surveys and satisfaction analytics

Pros & Cons

Pricing

Model: ticket-based

Frequently Asked Questions

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