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Crisp vs Gorgias — Head-to-Head Comparison
Quick verdict: Gorgias edges ahead with a 4.4/5 rating vs 4.3/5. Gorgias stands out for deepest e-commerce platform integrations in the market, while Crisp excels at flat-rate pricing with no per-seat charges saves money as teams grow.
Feature Comparison
| Feature | Crisp | Gorgias |
|---|
| MagicReply AI assistant for suggested responses | ✓ | — |
| Co-browsing and screen-sharing (MagicBrowse) | ✓ | — |
| Unified inbox for all messaging channels | ✓ | — |
| Built-in CRM with customer profiles | ✓ | — |
| Knowledge base and help center | ✓ | — |
| Chatbot builder with triggers and conditions | ✓ | — |
| Campaigns and marketing automation | ✓ | — |
| Video and audio calls from chat widget | ✓ | — |
| Status page for downtime communication | ✓ | — |
| Developer-friendly API and SDK | ✓ | — |
| AI agent trained for e-commerce conversations | — | ✓ |
| Deep Shopify, BigCommerce & Magento integration | — | ✓ |
| Order management from support dashboard (edit, refund, cancel) | — | ✓ |
| Macros with dynamic order variables | — | ✓ |
| Revenue tracking and support-driven sales | — | ✓ |
Pricing Comparison
| Plan | Crisp | Gorgias |
|---|
| Starting price | $0/mo | $10/mo |
| Free plan | Yes | No |
| Mid tier | $25/mo/workspace | $60/mo |
Pros & Cons
Crisp
Pros
- Flat-rate pricing with no per-seat charges saves money as teams grow
- Co-browsing is a unique feature few competitors offer
- Generous free plan includes live chat for 2 agents
- All-in-one platform reduces tool sprawl
Cons
- AI capabilities are less advanced than dedicated AI platforms
- Chatbot builder is functional but not as polished as specialists
- Reporting and analytics could be more detailed
- Mobile app experience lags behind desktop
Gorgias
Pros
- Deepest e-commerce platform integrations in the market
- AI is specifically trained for e-commerce support scenarios
- Revenue attribution shows ROI of support team
- Agents can manage orders without leaving the helpdesk
Cons
- Only suitable for e-commerce, not general customer support
- Ticket-based pricing can be unpredictable during peak seasons
- Limited usefulness for SaaS or non-retail businesses
- Phone support add-on is an extra cost
Which Should You Choose?
Choose Crisp if:
- Growing teams wanting all-in-one messaging without per-seat pricing
- Support teams that need co-browsing and screen-sharing in their workflow
Try Crisp
Choose Gorgias if:
- Shopify and BigCommerce merchants needing a specialized e-commerce helpdesk
- E-commerce brands wanting to turn customer support into a revenue channel
Try Gorgias
